Order Tracking
To track your order, please follow these simple steps:
Step 1: Please check your email for the shipping confirmation that we sent when your order was dispatched. This email contains your tracking number, which you will need to track your order.
Step 2: Once you have your tracking number, please visit the Australia Post website.
Step 3: Enter your tracking number in the search box provided. You will then be able to see the current status of your shipment, including its location and estimated delivery date.
That's it! If you have any questions about your order or if you need further assistance with tracking it, please don't hesitate to contact us. We're always here to help.
Frequently Asked Questions
I didn't receive a shipping confirmation email. What should I do?
Please check your spam or junk mail folder in case the email was mistakenly filtered. If you still can't find the email, please contact us and we'll be happy to assist you.
My tracking information isn't updating. What should I do?
Please allow up to 48 hours for your tracking information to update. If it's been more than 48 hours and your tracking information still hasn't updated, please contact us and we'll investigate the issue.
Can I change the delivery address for my order?
Unfortunately, we are unable to change the delivery address once an order has been shipped. Please ensure that you provide us with the correct shipping address when you place your order.