Frequently Asked Questions

Can I track my Order?

Yes! Track your order by typing in the order number into our online tracking database and it will show you what stage your parcel is in the delivery process. 

Can I get a refund?

Here at Bluestar Eyewear, we are dedicated to ensuring you get the best possible outcome by shopping with us. However, refunds are an incredibly difficult process for a small business during these unprecedented times. We are committed to working and examining each situation from case to case. 

We offer an easy exchange from the product you are unhappy with for a product you'll love!

Can I pick up in-store?

Yes, you can! You can easily call, or live chat with one of our three stores and ask our friendly staff to check on the availability of the stock you are after and purchase online ready to collect in store. 

What are product warranties?

Product warranties vary from brand to brand. You can find the brand's warranty details in the information section of the sunglasses' webpage.